Last Updated: 29/04/2025

Welcome to SakhiCRM (https://sakhicrm.in). By accessing or using our software, you agree to be bound by the following terms and conditions:

• Use of Service: SakhiCRM provides a cloud-based Customer Relationship Management (CRM) system for managing field service engineers and service workflows.
• User Responsibilities: You are responsible for maintaining the confidentiality of your account and for all activities under your account.
• Payment: All subscription fees must be paid in advance. Non-payment may lead to suspension of services.
• License: You are granted a non-exclusive, non-transferable license to use the software.
• Termination: We reserve the right to terminate your access for violations of these terms.
• Limitation of Liability: We shall not be liable for any indirect or consequential damages.

If you do not agree with any part of these terms, please do not use our services.

Last Updated: 29/04/2025

At SakhiCRM, we are committed to protecting your privacy.

• Information We Collect: Name, email, phone number, business details, payment information (via Razorpay), usage logs and service history.
• How We Use Your Information: To provide CRM services, contact you regarding your account, and improve our services.
• Data Security: We implement industry-standard security measures to protect your data.
• Third-Party Services: We may share your data with third-party services like Razorpay for payment processing.
• User Rights: You can request access, modification, or deletion of your data by contacting us.

Last Updated: 29/04/2025

• Subscription Plans: We offer yearly subscription plans.
• No Refunds: Once the payment is made, we do not offer any refunds for the ongoing period.
• Cancellations: Users can cancel their subscription anytime before the next billing cycle.
• Exceptions: Refunds may be considered in case of duplicate payments or technical issues on a case-by-case basis.